PRG Group Inc.
delivers its products and services through its subsidiaries – PRG
Systems Inc, and Prime Communications Inc. PRG Group subsidiaries provide
leading edge business support processes, consulting & managed services,
equipment and network services, technology, hardware and software to companies
seeking to improve their cost structure, productivity and system efficiency. PRG
Group has been recognized as a leader in designing integrated solutions
for small, medium and large businesses.
Consulting Services
- Enterprise application services
- Multimedia (voice, video, and data) services
- Network administration services
- Systems administration services
- Core technology services
- Offshore development services
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The IP Office platform comprises 4 models:
IP Office - Small Office Edition
Supports a maximum of 28 telephones
IP406
Supports a maximum of 190 telephones
IP412
Supports a maximum of 360 telephones
IP Office 500
Supports a maximum of 270 telephones |
The IP406, IP412, and IP Office 500 (IP500) systems can have expansion
modules added to them to match the requirements of a growing business.
Avaya IP Office delivers full voice functionality with a comprehensive
set of features. The system can be configured as a voice-only PBX using
traditional circuit-switched lines or as an IP telephony server using high-speed
ISDN/PRI dial-up access and/or direct leased line connectivity and/or SIP
trunks.
The IP Office - Small Office Edition supports a maximum of 28 telephones;
the IP406 supports a maximum of 190 telephones; the IP412 supports a
maximum of 360 telephones; the IP Office 500 system supports 270 telephones.
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Avaya IP Office: Small Office Edition |
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| The IP Office - Small Office Edition
is a compact platform specifically designed to meet the needs of very
small businesses and home offices. In a single unit, it can provide
a PABX with Auto Attendant and Voicemail, Broadband Access, Wireless
Access Point (WiFi) and VPN tunneling. Voice Compression is included
as standard to support IP Extensions or provide IP Trunks back to a
head office. Based upon architecture of the Small Office Edition, the
unit supports 4 analog telephones, 8 digital telephones, and up to
16 IP telephones. Optionally, the unit also supports a T1/PRI and SIP
trunks. There are two units to choose from:
- 4 Analog trunks, 4 analog extensions, 8 digital stations and
3 VoIP resources
- 4 Analog trunks, 4 analog extensions, 8 digital stations and
16 VoIP resources
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Avaya IP 406 |
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Supports
6 Expansion Modules providing a combination of up to 190 analog and
digital telephones (of the 190, up to 180 telephones can be IP),
with capacity for 8 analog trunks or 3 digital trunks (72 T1/PRI
channels and 90 E1 channels). Additional analog trunks can be provisioned
using the IP400 Analog Trunk 16 module. SIP trunks are supported.
Features include an 8 port Layer 2 switch and an optional 30 channel voice
compression module. |
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Avaya IP412 Office |
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| Supports 12 Expansion Modules providing
a combination of up to 360 analog, digital, and IP telephones, with
capacity for 8 analog trunks or 4 digital trunks (96 T1/PRI channels
or 120 E1 channels). Optionally, SIP trunks are also supported. Additional
analog trunks can be provisioned using the IP400 Analog Trunk 16 module.
Features include 2 independently switched LAN ports and optional support
for up to 60 voice compression channels. |
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IP Office 500 |
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| Included with IP Office R4.0 Standard
Edition, the IP Office 500 system supports up to 32 telephones, with
capacity for 16 analog trunks or 4 digital trunks (96 T1/PRI or 120
E1). Optionally, SIP trunks are also supported. With Professional Edition
software, the IP Office 500 system supports 8 expansion modules providing
for a combination of 270 analog, digital, and IP extensions. Additional
analog trunks can be provisioned using the IP400 Analog Trunk 16 module. |
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System Administration |
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| The Avaya
IP Office system includes a robust set of tools for administration
(Manager), call tracking (SMDR), system monitoring and diagnostics
(System Status Application), to name a few. Additionally, the ability
for users to manage their own calls is supplied through a simple
GUI (Phone Manager). Phone Manager functionality can also be enhanced
through simple licensing and to support IP softphones. (For additional
detail see Avaya’s IP Office Phone Manager).
Additional applications, such as synchronizing
voice mail messages in Microsoft Exchange e-mail InBox for easy
message management; scheduling conferences, uploading documents
for real-time viewing, and managing audio privileges for conference
calls; and agent reporting and PC wallboards for call center
environments can be added when needed. The Auto Attendant application
enables callers to route their own calls to the relevant department/person
without the need to speak to an operator/receptionist. Receptionists/operators
can take advantage of the SoftConsole GUI application to present
a professional view of the business to all callers. TAPI (Telephone
Applications Programming Interface) support enables IP Office
to be linked to Microsoft Outlook and other popular desktop applications
for screen pops and PC-based telephony management.
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Telephone Handsets |
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| Investment protection is offered through handsets
supported by several Avaya platforms, and provides a migration path
that is forward and backwards compatible. IP Office supports IP and
digital telephone operation, with large display desktop phones with
sophisticated screen-driven feature access. Single button on/off control
and menu driven displays are available for selected features for ease
of use. |
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Copyright © PRG 2007. All Rights Reserved.
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